Shipping policy

Shipping Policy | Kaelisara


1. Business Contact Information


Trade Name: Kaelisara

Phone Number: 561-236-5854

Email: support@kaelisara.shop

Physical Address: 3733 SW 27th Ter, Miami FL 33134, United States

2. Order Processing Time


All orders will be processed within 1–3 business days (excluding weekends and US federal holidays) after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons, sales or holiday periods, processing time may be slightly delayed due to high order volume.

3. Shipping Service & Delivery Time


Domestic Shipping (United States)


  • Standard Shipping: Estimated delivery 5–7 business days after shipment
  • Expedited Shipping: Estimated delivery 1–3 business days after shipment

    All domestic orders are shipped from our Miami, Florida warehouse.

International Shipping


We ship to most countries worldwide. International orders usually take 7–15 business days for delivery, depending on customs processing and local logistics efficiency.

4. Shipping Cost


Shipping fees are automatically calculated at checkout based on destination, package weight and shipping method.

We reserve the right to adjust shipping rates without prior notice.

5. Free Shipping Policy


Free standard shipping is available for US domestic orders over the designated threshold (shown at checkout). Free shipping only applies to standard delivery, not expedited services.

6. Order Tracking


Once your order is shipped, a tracking number and tracking link will be sent to your registered email. You can track your package status anytime via the tracking link.

7. Customs & Import Taxes (International Orders)


International customers are solely responsible for all customs duties, import taxes, VAT and any additional clearance fees charged by the destination country. We will not cover any international customs-related charges.

8. Shipping Delays & Lost Packages


Kaelisara is not liable for shipping delays caused by weather, natural disasters, customs inspection, carrier logistics issues or force majeure.

Please contact us first if your package is lost or undelivered for a long time; we will assist you to file a claim with the logistics carrier.

9. Address Modification


Please confirm your shipping address carefully before checkout. We do not support address modification once the order has been shipped. Any returned package due to incorrect address will be at the customer’s cost for reshipment.

10. Policy Update


We reserve the right to update this shipping policy at any time. Changes will take effect immediately after being posted on our Shopify store. Please check our shipping policy regularly.